When The Autopsy Doctor, a provider of private autopsy services, faced mounting credit card processing fees, they turned to Aurora Payments and the ARISE platform for a more cost-effective and flexible solution. By offering clients a choice between ACH and credit card payments, they not only saved $20,000 in fees in the first year but also improved customer satisfaction and streamlined back-office operations.
About the Client:
The Autopsy Doctor provides independent autopsy services for families, legal professionals, and healthcare organizations. With an average transaction size of $6,000, payment processing costs were a significant concern for the business.
The Challenge:
High credit card fees were threatening The Autopsy Doctor’s bottom line. With every transaction costing over $240 in fees, the company faced pressure to increase service rates or find a more efficient way to manage payments. The administrative burden of following up with clients on payment options further strained their resources.
The Solution:
Aurora Payments introduced The Autopsy Doctor to the ARISE platform, which enabled dual-charging functionality, allowing clients to pay via ACH or credit card using a single payment link. Clients could instantly see how much they would save by selecting ACH, encouraging more cost-effective payment choices and faster payment.
The Results:
- $20,000 saved in credit card processing fees in the first year
- Majority of clients now choose ACH, saving approximately $240 or more per transaction
- Maintained competitive pricing without raising rates
- Reduced administrative work, leading to time and cost savings
Client Quote:
“Our clients appreciate the ability to choose how they pay and really like seeing how much they save with ACH. We saved over $20,000 last year alone, which helped us avoid raising our rates. It’s a win-win. And we save time, too, because there’s less back-and-forth.” –
Marcie Schultz, Administrator, The Autopsy Doctor
Conclusion:
For The Autopsy Doctor, switching to Aurora’s ARISE platform has delivered measurable financial and operational results. By empowering clients with flexible payment options and reducing overhead, the company has strengthened its business and client relationships — all without raising prices.
